Shipping & Returns
Shipping & Return Policy
Amped Up Car Audio
Last Updated: 4-1-26
Shipping Information
We proudly ship to customers across the Continental United States. Please note that certain products may have shipping restrictions depending on location.
Processing & Shipping Times
- Most orders ship same day when placed during business hours
- During holidays, sales, or peak seasons, processing time may be 1–3 business days
- If any delays occur, we will notify you via email or phone
Delivery Timeframes
- Orders typically arrive within 3–10 business days depending on the shipping method selected
- Once your order has shipped, you must contact the carrier (UPS, USPS, FedEx) for delivery issues
- We are unable to act on your behalf once the package is in transit
Shipping Rates
- FREE shipping on orders over $100 within the Continental US
- Shipping rates are calculated based on weight and rounded up per carrier requirements
Important Delivery Responsibility
Once a package is marked Delivered, it becomes the customer’s responsibility.
If you believe your delivery location is unsafe:
- Ship to a secure location (example: workplace)
- Request signature confirmation in your order notes
Amped Up Car Audio is not responsible for stolen packages after delivery.
Route Package Protection
We offer optional Route Shipping Protection at checkout.
- Covers lost, stolen, or damaged packages in transit
- Includes real-time tracking via the Route app
- Available on iOS and Android
Route protection is non-refundable.
Order Cancellations
To cancel an order, you must contact us before it ships.
Cancellation Terms
- Orders not yet shipped may be canceled
- A 25% cancellation fee applies to all canceled orders
- Built-to-order and special order items cannot be canceled
Once an order is marked Shipped, it cannot be canceled.
Return Policy
We accept returns within 30 days (1 month) of delivery on eligible items.
Return Requirements
Items must be:
- Brand new
- Unused and uninstalled
- Never been mounted
- In original packaging with all hardware and manuals
- Free of any scratches, wear, or damage
Non-Returnable Items
The following are NON-RETURNABLE / NON-REFUNDABLE:
- Special order or custom products
(example: alternators, custom sized aero ports, custom subwoofers, subwoofer boxes) - Digital products
- Non-physical products (example: Route protection)
- Any item marked as non-returnable on the product page
Damaged or Incorrect Orders
- Damage must be reported within 24 hours of delivery
- Photos or videos are required
- Item must remain unused and unmounted
Failure to report within 24 hours may result in denial of claim.
Return Process
To start a return:
- Submit a request through our Contact Form
- Include your Order ID and reason
- Wait for approval before sending anything back
Return Shipping
- Customer is responsible for return shipping unless the issue is our fault
- We strongly recommend insured and trackable shipping
- We are not responsible for damage or lost return shipments
Restocking Fees
- A 25% restocking fee applies to all returns not due to our error
- This includes incorrect orders or buyer’s remorse
Refund Policy
Once your return is received and inspected:
Processing Time
- 3–5 business days to process
- 5–10 business days for bank processing
- Total time may take up to 3 weeks including transit
Refund Details
- Refunds are issued to the original payment method
- All applicable fees will be deducted:
- 25% cancellation or restocking fee
- Shipping costs (if applicable)
Important Notes
- All policies are strictly enforced
- By placing an order, you agree to all terms listed above
- Some items may have specific return terms listed on their product page
Need Help?
If you have any questions, our team is here to help.
Amped Up Car Audio
Quality products. Fast shipping. Real support.
#GetAmpedUp